Engine5 Responsive dealership customer reviews

93 Reviews

4.9 out of 5 stars

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JAYVH 02 Nov 2017

I've lost track of the number of vehicles we have purchased/leased through Dick Scott Motor Mall. Once again, the experience was outstanding...very professional and always comfortable...this is truly a great dealership.

5 rate

Caramay567 13 Oct 2017

This was my first time leasing a car but luckily I did have my mom and stepdad to help. The process was easy and painless and everyone was very friendly. I’m happy to have walked out my Jeep with little to no effort now I’m ready to drive.

5 rate

wwhite2014 18 Jun 2014

It was time for me to get a new vehicle. I am a professional free-lance musician/ music producer and needed a vehicle I could rely on to get me to and from my many jobs around Michigan and across the midwest and east coast. Greg already had the best one for my needs picked out and ready to go when w...e arrived at the dealership. I didn't need to spend hours looking around the lot (although we did spend a few minutes, just for fun and curiosity). The 2012 Ford Escape he picked out and I bought certified pre-owned is perfect; Clean, low miles, plenty of cargo space for all my gear, decent MPG, comfortable for long drives, modern audio/sync capabilities.. (plus my girlfriend now feels safe and secure when I drive her around!) Greg got me a very fair price and helped secure decent financing. Greg's the best! He's honest, extremely gregarious (pun intended!), and really knows his stuff! I would highly recommend visiting him when you need any help finding a vehicle to suit your needs. Thanks Greg! -Walter White / www.walterwhite.com Show more

5 rate

Jeeple 08 Jun 2014

Dealership was awesome. Everybody was friendly and accommodating. Joe Murphy was really helpful and nice - he listened to what I wanted and then picked a couple of cars and let me test drive all the cars. He never tried to push a car on me. After the test drive, we discussed what would be best for ...me. I already had fallen in love with the cherokee trailhawk and he went and presented a very good deal - so I bought the car . The dealership and Joe followed up with me the next day and everything was ready when I came and picked the car up. Great experience. Show more

5 rate

TheAlcove 04 Jun 2014

The most user friendly website to browse for cars. Very good prices and an excellent staff. The selection of cars is bigger than the Lansing dealerships.

5 rate

KevinWinVA 27 May 2014

We were in town from VA visiting family. It was Saturday before Memorial Day and we were to head back to VA the next day. The check engine light in our '14 Grand Cherokee with the 3L diesel comes on. With a 650 mile drive ahead of us I was very concerned, Dick Scott Motor Mall was closest to me. On ...my first call the service adviser was on the other line so I left a call back number. Less the 5 minutes later Mr. Shelton called back. I explained the problem and was told to come in but at 2 hours before closing time before a holiday weekend there were no guarantees, which I totally understood. I showed up at the dealership about 50 minutes before closing. There just happened to be a "service bulletin" for the very reason the CEL came on in our Jeep and they were able to do a computer update on it while I waited! I had a great casual conversation with Mr. Malkasian from the sales team while I waited. The service technician Kevin was friendly and performed the update very quickly. I was definitely impressed with the overall effort to take care of my problem right before closing on a holiday weekend. The other dealership I called in a town just east of Howell had already closed their service center even though online it said they should still be open. Thanks to Mr. Shelton and the whole team at Dick Scott Motor Mall in Fowelrville! The trip home was uneventful and the CEL has stayed off! If I ever hav ethe chance to recommend the dealership I certainly will. Show more

5 rate

stevenshelton 27 May 2014

This is the 4th car or truck I have bought from this dealership and Joe Murphy (sales person). Every time has been a pleasurable experience dealing with great employees. They have a large inventory of cars and trucks. I would recommend this dealership to everyone.

5 rate

swatters 23 May 2014

Thank you Tom Harwood for a nice, easy car buying experience! I will be back for my next new car! Thanks you Jeff Lopez for explaining the paper work so it was easy to understand!

5 rate

Roe616 20 May 2014

Outstanding customer service, listened to what I wanted a delivered, accommodating to my needs ( being a single mom w/kid in tow is not easy when buying a car), straight to the point, didn't feel pressured, over all GREAT experience! Have already told friends and coworkers this dealership is worth t...he drive! Show more

5 rate

parkejh 20 May 2014

Everyone was accommodating as possible. The experience was top notch and could not get any better. Would recommend for anyone looking for a car, either new or used.

5 rate

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