Engine5 Responsive dealership customer reviews

88 Reviews

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Jeeple 08 Jun 2014

Dealership was awesome. Everybody was friendly and accommodating. Joe Murphy was really helpful and nice - he listened to what I wanted and then picked a couple of cars and let me test drive all the cars. He never tried to push a car on me. After the test drive, we discussed what would be best for ...me. I already had fallen in love with the cherokee trailhawk and he went and presented a very good deal - so I bought the car . The dealership and Joe followed up with me the next day and everything was ready when I came and picked the car up. Great experience. Show more

5 rate

TheAlcove 04 Jun 2014

The most user friendly website to browse for cars. Very good prices and an excellent staff. The selection of cars is bigger than the Lansing dealerships.

5 rate

stevenshelton 27 May 2014

This is the 4th car or truck I have bought from this dealership and Joe Murphy (sales person). Every time has been a pleasurable experience dealing with great employees. They have a large inventory of cars and trucks. I would recommend this dealership to everyone.

5 rate

KevinWinVA 27 May 2014

We were in town from VA visiting family. It was Saturday before Memorial Day and we were to head back to VA the next day. The check engine light in our '14 Grand Cherokee with the 3L diesel comes on. With a 650 mile drive ahead of us I was very concerned, Dick Scott Motor Mall was closest to me. On ...my first call the service adviser was on the other line so I left a call back number. Less the 5 minutes later Mr. Shelton called back. I explained the problem and was told to come in but at 2 hours before closing time before a holiday weekend there were no guarantees, which I totally understood. I showed up at the dealership about 50 minutes before closing. There just happened to be a "service bulletin" for the very reason the CEL came on in our Jeep and they were able to do a computer update on it while I waited! I had a great casual conversation with Mr. Malkasian from the sales team while I waited. The service technician Kevin was friendly and performed the update very quickly. I was definitely impressed with the overall effort to take care of my problem right before closing on a holiday weekend. The other dealership I called in a town just east of Howell had already closed their service center even though online it said they should still be open. Thanks to Mr. Shelton and the whole team at Dick Scott Motor Mall in Fowelrville! The trip home was uneventful and the CEL has stayed off! If I ever hav ethe chance to recommend the dealership I certainly will. Show more

5 rate

swatters 23 May 2014

Thank you Tom Harwood for a nice, easy car buying experience! I will be back for my next new car! Thanks you Jeff Lopez for explaining the paper work so it was easy to understand!

5 rate

parkejh 20 May 2014

Everyone was accommodating as possible. The experience was top notch and could not get any better. Would recommend for anyone looking for a car, either new or used.

5 rate

Roe616 20 May 2014

Outstanding customer service, listened to what I wanted a delivered, accommodating to my needs ( being a single mom w/kid in tow is not easy when buying a car), straight to the point, didn't feel pressured, over all GREAT experience! Have already told friends and coworkers this dealership is worth t...he drive! Show more

5 rate

SaraUpshaw23 19 May 2014

I purchased my 2012 Chrysler 200 here 2 years ago and have been nothing but impressed with the level of service I have received at Dick Scott Motor Mall. I have continued to go to Dick Scott for all my service and repair needs as well as body shop work. I was financed there and got a better rate tha...n at any other bank or my credit union could offer me. Don Harley took the time to make sure I was in the right car for me, the sales staff was friendly and helpful with a lot of expert advise on what would be a good fit. The service shop has also been wonderful, the guys tell you what you need with out trying to oversell repairs. I am impressed with the body shop work that was done after I had an accident. They were quick and efficient. They also have a great rewards program that lets you accumulate points toward free oil changes and other discounts. They offer coupons and specials and are always trying to do what is best for the customer. I recommend this dealership to all my family and friends as well as my co-workers. I had a horrible experience with the Fowlerville Ford dealership across the street. Dick Scott has been great and highly recommend them. Sara Upshaw Show more

5 rate

Georgmj 17 May 2014

I purchased my 2012 jeep wrangler from Joe Murphy two years ago. When it was time to look into another option I had no doubts that Joe would once again get me into a vehicle that was right for our family. We went with a lease for the first time,and Joe made sure we had all our questions and concerns... answered before we made any moves. He worked with our budget and got us every dime out of our trade in. We leased a 2014 dodge ram 1500. Very impressed. Joe has always been very curtious and straightforward with the realities of buying a vehicle in today's market. He workes very hard to go above and beyond to get the deal made for his clients. He follows up after the purchase to see your satisfied with the vehicle. I would recommend him to my family and friends as well as continue to work with him in the future. Thanks Joe for your friendly service! Show more

5 rate

N8Highfield 17 May 2014

I actually came to Dick Scott looking to see if they purchased cars. I brought my Chrysler 300 to the dealership and met with Don Harley. He was nothing but professional. I explained that I was getting a company car and was looking to sell my 300 quick. He took the time to go over every detail w...ith me on how they purchase vehicles and gave me a more than fair price for my vehicle. I would absolutely consider Dick Scott for my next car purchase. They were a top notch operation. Show more

5 rate

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