Engine5 Responsive dealership customer reviews

parkejh 20 May 2014

Everyone was accommodating as possible. The experience was top notch and could not get any better. Would recommend for anyone looking for a car, either new or used.

5 rate

Roe616 20 May 2014

Outstanding customer service, listened to what I wanted a delivered, accommodating to my needs ( being a single mom w/kid in tow is not easy when buying a car), straight to the point, didn't feel pressured, over all GREAT experience! Have already told friends and coworkers this dealership is worth t...he drive! Show more

5 rate

SaraUpshaw23 19 May 2014

I purchased my 2012 Chrysler 200 here 2 years ago and have been nothing but impressed with the level of service I have received at Dick Scott Motor Mall. I have continued to go to Dick Scott for all my service and repair needs as well as body shop work. I was financed there and got a better rate tha...n at any other bank or my credit union could offer me. Don Harley took the time to make sure I was in the right car for me, the sales staff was friendly and helpful with a lot of expert advise on what would be a good fit. The service shop has also been wonderful, the guys tell you what you need with out trying to oversell repairs. I am impressed with the body shop work that was done after I had an accident. They were quick and efficient. They also have a great rewards program that lets you accumulate points toward free oil changes and other discounts. They offer coupons and specials and are always trying to do what is best for the customer. I recommend this dealership to all my family and friends as well as my co-workers. I had a horrible experience with the Fowlerville Ford dealership across the street. Dick Scott has been great and highly recommend them. Sara Upshaw Show more

5 rate

Georgmj 17 May 2014

I purchased my 2012 jeep wrangler from Joe Murphy two years ago. When it was time to look into another option I had no doubts that Joe would once again get me into a vehicle that was right for our family. We went with a lease for the first time,and Joe made sure we had all our questions and concerns... answered before we made any moves. He worked with our budget and got us every dime out of our trade in. We leased a 2014 dodge ram 1500. Very impressed. Joe has always been very curtious and straightforward with the realities of buying a vehicle in today's market. He workes very hard to go above and beyond to get the deal made for his clients. He follows up after the purchase to see your satisfied with the vehicle. I would recommend him to my family and friends as well as continue to work with him in the future. Thanks Joe for your friendly service! Show more

5 rate

N8Highfield 17 May 2014

I actually came to Dick Scott looking to see if they purchased cars. I brought my Chrysler 300 to the dealership and met with Don Harley. He was nothing but professional. I explained that I was getting a company car and was looking to sell my 300 quick. He took the time to go over every detail w...ith me on how they purchase vehicles and gave me a more than fair price for my vehicle. I would absolutely consider Dick Scott for my next car purchase. They were a top notch operation. Show more

5 rate

MarkAFisher 13 May 2014

I had some rust work and maintenance done on my luxury vehicle and just wasn't sure whether the expense and overall process was worth it... Boy was I wrong. The car looks fantastic, I feel great in it, and the overall service couldn't have been any better. I get compliments all of the time on how ..."new" the car looks!!!Mark Show more

5 rate

Goofyed 08 May 2014

My wife and I have checked other dealerships and always return to Dick Scott AND Tom Harwood. This is our second purchase from Tom who is always candid in answering our inquiries. He's also extremely helpful in interpreting our desires into realistic choices of a vehicle and options. Tom is knowl...edgeable on more topics than automobiles and is as interested in conversing about us as people not just customers. Oh, and he tosses in enough humor to make the encounter pressure free and comfortable. After our decisions are made, Tom wastes none of our time by quickly prepping our choice for us to drive away soon after Ed Miller expedites the paperwork processing. Though not for troublesome deficiencies on our 1st vehicle from Dick Scott Motor Mall, the Service Department was always friendly, thorough and quick in all maintenance appointments we made with them.Add it all up...We won't go elsewhere to get our next van. Show more

5 rate

RobertMay052 05 May 2014

For me (and many others, I think it's safe to say), going to the car dealership is usually about as pleasant as a root canal. Like politicians and open-mouthed gum chewers, high-pressure sales tactics rank high on my list of major irritants. I am a very informed and well-prepared consumer, knowled...geable about automobiles in general, and more than willing to negotiate aggressively. Also, I am intimately familiar with the usual tricks of the trade, various sales tactics and psychological ploys, and other shenanigans some of the less-scrupulous salespeople try to pull. I make these things very clear right up front, and request that the or she not play games. It's a sure way to make we walk out the door, but sad to say, it seems to be commonplace. It's no wonder car salesmen get a bad rap as smarmy hucksters. I am happy to say that my experience with Dick Scott Motor Mall was none of those things. Based on other Internet reviews, I contacted Sales Manager Don Harley and laid everything out (I was looking at a new Ram 1500). Don was exceptionally accommodating; despite the fact that I live over 30 miles from the dealership, he offered to have a vehicle brought to me to test drive if it was more convenient than going there. When I explained that I had a trade-in, he asked me to send pictures of the vehicle to give me a ballpark value estimate. The next day he emailed me back, and to my surprise, his offer was excellent. More surprisingly, he offered over $1500 dollars more for my trade-in than a local Lansing Ford dealership, and that was for trading in TWO vehicles (I am not making this up). I told him I'd be over within a few days to check things out. You know how it is to walk into a place and get that instant "vibe?" I don't know about you, but most car dealerships give me an instant uncomfortable, almost creepy feeling. Employees are quiet, even sullen. Not much humor and an air of unfriendliness ranging from apathy to mild disdain. Not so with Dick Scott Motor Mall. I was immediately impressed walking into the place. The atmosphere was upbeat and friendly. Employees were smiling and joking around. You can tell a lot about an organization's culture by sitting back and observing its personnel and how they interact with not only the customers, but each other. My impression throughout was that Dick Scott's employees actually like being there. Due to a scheduling conflict, Don wasn't able to meet with me personally, but he put me in touch with Nelson Cypher. Nelson was great. He was straightforward, honest, and completely transparent. He laid out all the numbers, broken down exactly as I wanted. No games, no "what do you want your payment to be?" or "I'll have to clear that with my sales manager" baloney. Nelson was also extremely knowledgeable about the Ram, which isn't something I can say about a lot of other salespeople. He took the time to go over buying and leasing options, explaining the pros and cons of each. Nelson knew that I knew what I was doing, but I get the impression that even the most naive, inexperienced car shopper would be treated with the same level of respect I received. Needless to say, a couple days later I drove off the lot with a nice Ram 1500 Big Horn (and yeah, it's got a Hemi). My entire experience was top-notch, maybe the best I've experienced in all my years of buying cars. If I had to choose one word to describe it, I would say "transparent." That's a real compliment in an industry where sneakiness and obfuscation seems to be the norm. I haven't had any service done yet, but if their service department is as good as their sales, I have little doubt it will achieve the same high standards. I recommend these folks without reservation and intend to do business with them in the future. Show more

5 rate

vorcej 02 May 2014

I have purchased a number of vehicles, new and used. My husband and I just ended up going out to Dick Scott because it was close to home. We are very glad we did! Never had dealership extend such integrity and personalized service. We have already recommended Dick Scott to all our family and fri...ends and will continue to do so. Many people feel intimidated going in to buy a vehicle. Greg was a real person, honest and looked out for our interests. And I love my new Jeep :) Thanks, Greg!! Show more

5 rate

JimNelson 20 Apr 2014

Friendly and knowledgeable people. Vehicle was in as awesome condition as Greg told me on the phone before making making the one hour drive to look it over. All thing considered it was the best priced vehicle that I came across in my search and was in like new condition.

5 rate

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