Engine5 Responsive dealership customer reviews

Willy1950 13 Apr 2014

The Chrysler brand continues to exceed my expectations. Dealing with Joe Murphy, the sales associate at Dick Scott, has been a pleasure, since the first day I stepped in the dealership. After seven transactions, I can say the consistency of the courteous treatment is amazing. Jud Scott routinely wa...lks through the dealership greeting customers. His management style, is no doubt the key to the success of the dealership Show more

5 rate

Lorisomerset 13 Apr 2014

I was recently working a salesman in my area looking for a specific vehicle he was from the dealership Jim Riehls Chrysler Jeep in Warren MI ! He said he found the Jeep that I had wanted but was unable to get it transferred to the dealership as it had been sold. The Jeep was located at a dealership ...in Fowlerville MI. I was very disappointed and went to look on the internet to find out what dealership was in Fowlerville MI. It was Dick Scott Motor Mall. So then I went to the internet and checked their inventory and it said that the Jeep I wanted was still available! We then got the phone number and called the Dick Scott Dealership to inquire if the Jeep was in fact available to be purchased. We first spoke with Ashley and she said it was available, We asked if it was in the automatic and she said yes. We then told her the story of the other dealership and what had happened to us. She then told us she will call right back then we received a phone call from our now salesman Mitchell. He had asked what was going on we told him the story he said well things happen but the Jeep in question is available! We said we would be the next day to purchase it. He asked us to leave a deposit over the phone we could not do that at that time. We gave all of our info over the phone got approved financing within minutes then we did go the next morning to purchase the Jeep. The whole team at Dick Scott Motor Mall in Fowlerville are all just great. We had a few things done so could not take delivery the day we purchased it.They did everything we needed done the it was delivered to us the next day! It was about 80 miles one way! WE appreciate the opportunity to be able to do business with Dick Scott Motor Mall in Fowlerville MI. We really appreciate our Salesman Mitchell! Show more

5 rate

5121bow 11 Apr 2014

Mark found us the Chrysler 300 with the sunroof that we had to have. Dealership didn't have the exact car, but Mark found us the car, and had it at dealership the following day. Mark took the time to show us all the options on the car. I love our car, thanks for finding us our 2014 Chrysler 300.

5 rate

jeff Machleit 02 Apr 2014

For the second time Joe Murphy has done me right on my 2014 jeep Willy's thanks again Joe.We wish you the best and see you for our next purchase in the future.

5 rate

LRM81 29 Mar 2014

After many months of trying to decide on a vehicle, my husband and I went in to compare the 2 vehicles I was looking at. We didn't actually buy a vehicle the day we went in to compare. Mark was very friendly and respectful during the whole process. The next day I got back on their website and seen w...here they was getting in a black jeep grand cherokee, called Mark up and he asked us to come in. We went back to the dealership to talk numbers and have my vehicle appraised, well on our drive back to the dealership the transit truck had just dropped off a truck load of new vehicles. The black one I originally wanted was there he just needed to locate it. while he was looking for the black one, I found a white one that I fell in love with. So we went inside and started the paper work on the white one, was a really friendly and fast process. The sales guys in the office gave our son cupcakes, a slice of chocolate cake and even offered him coffee. lol, like I said very friendly place to buy from. After the process of buying the vehicle was over and they prepared my vehicle for me, Mark came out and showed me how to work all the neat gadgets that came with the vehicle. Being from out of state, Mark made the whole buying process easy for us. Before, I had dealerships not want to sell to me because I am from Louisiana. Was very glad to see that Mark was more then willing to help me get the vehicle that I truly wanted. I would buy from this dealership again!! Thank you Mark for all of your help!! Show more

5 rate

lmallinder 23 Mar 2014

We found the car on line, called and spoke with Mark and made the long drive the next morning (Saturday) to see the car. The vehicle was everything we were looking for. Mark was friendly and efficient. We decided to purchase the vehicle and pick it up on Monday. As we worked with Ed to sign the f...inance papers, Mark was preparing to surprise us by having the car ready to take with us that afternoon. Marks extra efforts saved us time and money by not having to make the extra trip. My husband has been wanting that specific car for many, many years and now has his DREAM car! I couldn't be happier for my husband and I am very thankful for Mark and Dick Scott. We are planning to keep this car for a very, very long time and so Mark and Dick Scott will be a huge part of it's story. Show more

5 rate

Joewalker2009 23 Mar 2014

I was extremely happy with the way I was treated and the deal we made. I would recommend Dick Scott Motor Mall and Joe Murphy to anyone shopping for a new Dodge, Chrysler, or Jeep.

5 rate

Gcheyne 21 Mar 2014

Outstanding customer service and over all experience with my first time ever buying a car. The sales reps were very helpful and very insightful Employees

5 rate

AMT88 17 Mar 2014

Very impressed with the exquisite service. Very friendly. Mark made me feel so comfortable and with my credit issues even, he made it all work out and never passed judgement. Him and Ed were really there to serve and please and I left a very happy lady:)

5 rate

Kirsten W., Lawrence, KS 22 Oct 2012

We just bought a car from Briggs and I was very happy with their service, prices, and overall customer service. They were very patient with me and I never felt pushed into buying a car. They even let me drive two different cars to work to see which one I liked better! We got an amazing price f...or our car, suprisingly good, and I couldn't be happier. We worked with Mark on the Jeep/Chrysler/Dodge side and other people on the Subaru side who were all awesome. Also, my previous car was a Jeep and I got it serviced at the dealer two times with no problems at all. They even called afterwards to make sure I was happy with the service. I will definitely be going back to this dealership for any future car purchase or car servicing needs. Show more

5 rate

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